The Peacock Parade

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HELP

What is The Peacock Parade?

The Peacock Parade is the discerning shoppers’ answer to elite e-commerce - a members-only online retailer featuring designer clothing and accessories at insider prices.

When can I access the sales?

All of the sales on The Peacock Parade will start at 11AM EST.

How long does each sale last?

Each sale will last for 3-7 days.

SUPPORT

How do I reset my password?

If you would like to change your password, please see the Account section.

Can I cancel my order?

Once an order has been placed we are unable to make any modifications to the order, including cancellations. Please email us at help@thepeacockparade.com or call our Customer Service number at 1-855-PARADE1 (727-2331) from Monday to Friday during the hours of 9AM – 5PM EST for assistance.

PAYMENT

What are my payment options?

We accept Master Card and Visa.

Is my information secure?

Yes. Your credit card information is never stored on the website and The Peacock Parade uses strong 128 bit encryption to protect the communication between our site and the payment gateway.  

TAX AND SHIPPING

How much is shipping?

The Peacock Parade offers standard shipping on most orders throughout all provinces in Canada for a flat rate of $6.95 for an approximate delivery time of 3 weeks.

Do I need to be home when my package arrives?

Our carrier uses a ‘do not safe drop’ option. If the carrier determines that there is no safe location to leave your package, a Delivery Notice card is left and the item can be picked up at the post office.

Do I pay sales tax on my order?

All orders are subject to the applicable taxes of the province where the package is being shipped.

Do you ship internationally?

The Peacock Parade currently ships within Canada only.

How do I track my order?

Once your order is shipped, you will receive a notification with your tracking number and instructions on how to track your order.

What happens if my order gets lost in the mail?

Please email us at help@thepeacockparade.com or call our Customer Service number at 1-855-PARADE1 (727-2331) from Monday to Friday during the hours of 9AM – 5PM EST for assistance.

CREDITS

How do I apply my credits to my purchase?

Upon checkout any credits in your account will be automatically applied to your purchase.

CONTACT

How can I talk to someone at The Peacock Parade?

Please email us at help@thepeacockparade.com or call our Customer Service number at 1-855-PARADE1 (727-2331) from Monday to Friday during the hours of 9AM – 5PM EST for assistance.